SOME FREQUENTLY ASKED QUESTIONS (FAQs)

1. I would like to subscribe to your Home Internet Plans. Tell me more about them.

A. Home Deluxe (Minimum 2mbps burstable to 10mbps Internet speed):

N12,375 monthly subscription

B. Home Deluxe Plus (Minimum 3mbps burstable to 15mbps Internet speed):

N19,350 monthly subscription

C. Home Ultimate (Minimum 4mbps burstable to 20mbps Internet speed):

N26,875 monthly subscription

Installation fee at N46,225 for all the plans

 

2. Where are your coverage areas in Lagos?

We are everywhere in Lagos and the 36 states of Nigeria.

 

3. I can’t browse, what number do I call?

Technical Support – 08139758443, 08139575956, 012701700. technical.support@hooptelecoms.com

 

4. Do you provide fiber for office use?

Yes we do.

 

5. I need to contact your customer support. kindly provide a phone number or email.

01-2271700 ext. 202, 232 or 237. customer.support@hooptelecoms.com

 

6. Is your bandwidth Data limited or Unlimited?

We offer Unlimited bandwidth for both Home & Enterprise Customers.

 

7. Do you offer 24/7 support service?

Yes we do.

 

8. How do I make payments on your portal?

Watch this video: https://www.hooptelecoms.com/blog/making-payments/

 
9. I don’t know how to use your online portal. 

Watch the videos below:

Getting Started: https://www.hooptelecoms.com/blog/getting-started/
Understanding Your Dashboard: https://www.hooptelecoms.com/blog/understanding-your-dashboard/
Making payments: https://www.hooptelecoms.com/blog/making-payments/
Change Your Password: https://www.hooptelecoms.com/blog/change-your-password/ 
Change Your Service Plan: https://www.hooptelecoms.com/blog/changing-your-service-plan/
Request Support: https://www.hooptelecoms.com/blog/request-support/

 

10. I Want to make enquiries about your internet services.

Send an email to sales@hooptelecoms.com or customer.support@hooptelecoms.com

 

11. I need internet that I can stream live matches with. Can your internet do this without buffering?

Yes. Our Internet is very reliable.

 

12. How do I get my customer ID & Password?

Send an email to customer.support@hooptelecoms.com

 

13. Tell me more about Hoop Telecoms and your services

Our Services:

• Enterprise Connectivity Solutions
• Broadband Internet Services (Home & SME)
• Wholesale Internet Connectivity (IP Transit)
• Datacenter Solution (Colocation & Managed Services)
• Voice Communication Solutions

Click here to learn more about Hoop Telecoms

 

14. I would like to subscribe to your internet services. How do I go about this?

Kindly provide the information below (to sales@hooptelecoms.com) to enable us confirm feasibility to deploy at your location.

Full Name:

Physical Address:

Google map location:

Tel No:

Email Address.

Service plan/Bandwidth Capacity:

 

15. I have been trying to reach your technical support team without success. Who else can I call?

For Technical Support escalation, call Titi Egbebi (Head of Unit) on 08139388782 or send an email to titi.egbebi@hooptelecoms.com

 

16. How can I relocate my internet to my new house. 

Send an email to customer.support@hooptelecoms.com

 

17. What is the lowest bandwidth capacity on your network.

Home Deluxe package, 2Mbps burstable to 10Mbps.

 

18. I am having issues with renewing my subscription. How do I resolve this?

For payment and billing related issues, call 01-2701700 ext. 224, 235, 238 or send an email to billings@hooptelecoms.com

 

19. Asides home internet plans. Who else can use your internet?

We offer dedicated internet services to SMEs, Enterprise Organizations, Schools, Churches, Hotels, Estates & Government Institutions.